Terms & Conditions of Booking with Hanski

These Terms and Conditions (the Agreement) may be amended by us at any time. Changes to the terms and conditions will be posted on this website. If you have made a booking with us we will notify you of any changes that affect your booking by sending a copy of the revised Agreement to you.

Please ensure you have read, understood and agreed to the specific COVID-19 Terms and Conditions in this document before confirming your holiday by way of a deposit payment. 

  1. Who we are
    Hanski Limited (a company registered in England and Wales under number 08729444, whose registered office is in Ely, Cambridgeshire.  (“We” / “Us” / “Our”) is the travel organiser for your holiday. We are licensed under the T-ATOL scheme with the Travel Trust Association (“TTA”). Our TTA membership number is Q2114. We are a member of the TTA. Every TTA member deposits money received from its customers into a ‘Trust Account’. A Trust Account is a bank account designated to hold customers’ money. Your money remains in the Trust Account and is supervised by an appointed Trustee who is either a banker, chartered or certificated accountant or a solicitor. Both the TTA members and the Trustee are required to authorise payments from the Trust Account. Therefore, the Trust Account will ensure that all the money which you have paid is safely protected and available to reimburse the money paid. In the unlikely event that We become insolvent, in most instances your money will still be held in our TTA member Trust Account by the designated Trustee and available to pay for your holiday. In some cases your holiday may continue as the providers or suppliers have already been paid, however this depends on how far in advance of your holiday it is at the time We became insolvent.
    For example, where you have only paid a deposit and still have an outstanding balance, your holiday may be unaffected and by paying the balance your holiday will continue as planned. Where possible, attempts will be made to ensure that you can carry on with your original holiday arrangements. For further information, please visit the TTA website at www.traveltrust.co.uk and to the Financial Protection details relating to bookings made by you with Us, under Clause 3.
  2. Organising your holiday
    2.1 When you book your travel arrangements with Us, you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these Booking Conditions.

    2.2 If you make a booking with Us for a package, then We are your package provider and a contract for a package with Us will exist between Us and you as soon as we issue our confirmation invoice to you. When we make reference to a ‘package holiday with Us’ in these Booking Conditions, it is in reference to such a contract with Us for a package as detailed in this paragraph.

    2.3 If when you make a booking with Us it is for another third party travel supplier’s package holiday, then we are not the organiser of that third party travel provider’s package and in those instances We are acting as agents for the suppliers of those packages, as indicated to you in your Booking Confirmation. When bookings are made for those third party package providers then We will arrange for you to enter into contracts with those third party package providers, on their terms and conditions, which will apply to your booking. If you wish to book a package with a third provider who is not Hanski, then this will be confirmed to you at the time of booking.
  1. Financial Protection
    We shall ensure that you are given financial protection for your booking as follows.

    3.1 Flight inclusive package only 
    When We sell you a flight inclusive package then We are the principal provider of that package and We are responsible to you for ensuring that your package holiday (including the flight) are made available and properly provided. We will provide you with financial protection for the flight inclusive package under our T-ATOL granted to it by the Civil Aviation Authority (“CAA”), therefore in the unlikely event that We should become insolvent, the CAA shall ensure that you are either refunded the money paid for the flight, or ensure that you are repatriated if you are already abroad. We will issue you with an ATOL Certificate on the receipt of first payment from you for your flight-inclusive package (as per Clause 4.2). The ATOL Certificate lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where We aren’t able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If We are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

    3.2 Non-flight inclusive package
    If We sell you a package holiday that does not include a flight, then We will provide you with financial protection by ensuring that all elements of the package holiday are provided under our TTA membership. As these types of packages do not include flights, the financial protection is not provided by way of our T-ATOL, but through the payments being made into the TTA trust account to ensure that you can be provided with your package holiday, a refund or repatriation (if you are already abroad) in the unlikely event of our insolvency.

    3.3 Other third party packages
    Where you purchase a package holiday through Us which has been organised by another third party package provider then We will confirm to you at the time of booking what financial protection is in place with that third party package provider.
  1. Booking Confirmation
    4.1 When We make a booking for your holiday (either from details provided by you over our Website, email or over the telephone to Us), we use the details you have provided to Us, therefore it is important that all the names, addresses and dates for travel that you have provided to Us are correct. We shall forward to you a Booking Confirmation with full details of holiday booking and please check this through thoroughly upon receipt to ensure that these details are correct. Making changes to a confirmed booking may incur charges (as detailed below), therefore it is important that you ensure that information provided to Us is correct to avoid any charges.

    4.2. At the time We confirm your booking, if We are making flights available to you as part of your holiday, We shall forward to you the ATOL Certificate, confirming our ATOL details, and our confirmation invoice detailing the holiday, to confirm the full details of your holiday. The ATOL Certificate is an important document, therefore please keep this safely in case you need to rely on this to claim your financial protection as mentioned above. Once we issue a Booking Confirmation a contract will exist between you, members of your party and us.
  1. Price and Payment
    5.1 When you make a booking with Us, you will be required to pay either an initial deposit and balance, or the total cost of your holiday at the time of booking, depending on how close it is to the time of your departure when you make your booking. You will be told at the time of making your booking what the price of your holiday package is and whether you are required to pay the total cost straight away, or if you are able to pay a deposit and balance for the cost of your holiday.

    5.2 When We make our holiday packages available to you, then if you do not pay the balance of amount due to Us for your holiday by the due date, then we may cancel your travel arrangements and retain any deposit you have paid to Us. The price of the package includes the amount payable per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in the prices for your holiday package confirmed to you at your time of booking and will be shown separately on your confirmation invoice.

    When you are booking a package with Us, you should be aware that there may be changes in transportation costs, including the cost of fuel dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if We are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges.

    Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

    5.3 If you decide to alter your travel arrangements whilst abroad, this is your own responsibility and We are not responsible for any extras or difficulties that may arise with onward travel and as a result of such alterations. No credit or refund is possible for any lost, mislaid, stolen or destroyed documents which could be the subject of a claim on your insurance.

    The balance of your invoice is due 10 weeks prior to your arrival date at the accommodation booked (or if booked within the 10 weeks prior to holiday period, full payment will be required at the time of making the booking). Late payments may incur a late payment charge of 2% of the invoice amount up to a maximum of £100. Non-payment of any or all ofthe amount due to us will render your booking cancelled and all or any monies received forfeit and no refund will be made. An account will be considered for ”non-payment” when two reminders to pay have not been settled and in any case if the amount due remains outstanding within four weeks of arrival.
  1. Cancellation/Amendments to your booking

    6.1 If you wish to cancel or amend a booking, then you must notify Us in writing of what amendments or cancellations you wish to make. However, please note that you may not be able to amend or cancel a booking once it has been confirmed, or if the supplier does allow for this, it may incur a 100% cancellation charge. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in the table below. We shall endeavour to make amendments or cancellations of your travel arrangements where possible and shall confirm any agreed amendments or cancellations to you once completed, together with any applicable costs or charges.

    If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

    6.2 If you have booked a package holiday with Us, We may need to make changes to your travel arrangements. Although this is unlikely, We reserve the right to do so at any time. Most of these changes will be minor and We will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. However, we will not cancel your travel arrangements less than 10 weeks before your departure date, except for reasons of force majeure (as defined below) or failure by you to pay the final balance. If We are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from Us, if available (We will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, We will pay to you compensation as set out in this clause.

    6.3 Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change. Other examples of minor changes are changes to aircraft type, or change of accommodation to another of the same standard.

    If We make a major change to your holiday, We will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (We will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, We will pay compensation as detailed in the table set out at the bottom of these Booking Terms and Conditions.

    The compensation that We offer does not exclude you from claiming more if you are entitled to do so.

* Force Majeure This means that We will not pay you compensation if We have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include (but are not limited to) war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions or acts of God.

If you cancel your holiday
Period before departure within which notice of Cancellation or major change is received by us or notified to you

70 days or more prior to departure – amount of cancellation charge = 50% of monies received.

69-57 days prior to departure – amount of cancellation charge 70% of holiday cost.

56-29 days prior to departure – amount of cancellation charge = 80% of holiday cost

28-15 days prior to departure amount of cancellation charge = 90% of holiday cost

14 days to day of departure – amount of cancellation charge = 100% of monies received.

If we make a change to your holiday
Period before departure within which notice of Cancellation or major change is received by us or notified to you

More than 70 days prior to departure – Amount you will receive from us – £0 per person

69-30 days prior to departure – Amount you will receive from us – £20 per person

29-14 days prior to departure – Amount you will receive from us – £30 per person

13 – 9 days prior to departure – Amount you will receive from us – £40 per person

8 – 0 days prior to departure – Amount you will receive from us – £50 per person

If we cancel your holiday
Period before departure within which notice of Cancellation or major change is received by us or notified to you

More than 70 days prior to departure – Amount you will receive from us – deposit only.

69-30 days prior to departure – Amount you will receive from us – 100% of holiday cost paid plus £20

29-14 days prior to departure – Amount you will receive from us – 100% of holiday cost paid plus £30

13 – 9 days prior to departure – Amount you will receive from us – 100% of holiday cost paid plus £40

8 – 0 days prior to departure – Amount you will receive from us –100% of holiday cost paid plus £50

  1. Travel Information
    Please note that We can provide general information about the passport and visa requirements for your trip, but your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Any information supplied by Us on these or related matters (such as climate, when to travel, clothing, baggage, personal items etc.) is given as general guidance and in good faith but we do not accept liability for any decisions made on the basis of the information supplied.

    The passport, visa and health requirements at the time of booking can be viewed on the Foreign and Commonwealth Office website (www.fco.gov.uk). It is your responsibility to ensure that you and all members of your party are in possession of all necessary travel and health documents, and in compliance with any other immigration requirements, before you travel. If you or any member of your party is not a British Citizen or holds a non-British Passport, you must check passport and visa requirements with the embassy or consulate of the country(ies) you are travelling to or through. Neither We, nor the supplier(s) of travel services, accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

    Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure.

  1. Complaints/Conduct

    If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier, flight provider etc) immediately, who will endeavour to put things right. It is strongly recommended that you communicate any complaint to the supplier of the services in question without delay and whilst in resort. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances.

    You accept responsibility for the proper conduct of all members of your party during your holiday. The suppliers of travel services reserve the right at any time to terminate the holiday of any party member(s) whose behaviour is such, in the reasonable opinion of the supplier, to cause or to be likely to cause danger, upset, harassment or distress to anyone else or damage to other persons or to property. No refund will be given in the event of you, or any member or your party, being requested to cease your holiday in such circumstances. Furthermore, We shall be under no obligation whatsoever to pay compensation to you or any member of your party, or meet any costs or expenses (including but not limited to alternative accommodation) you, or any member of your party, may incur as a result of your stay being terminated in accordance with this clause.

    If you, or any member of your party, cause damage to any accommodation in which you are staying or to any property of suppliers of tours, excursions or other elements of your holiday arrangements, you must fully reimburse the accommodation provider or relevant supplier concerned for the cost of the damage before the end of your holiday (if the cost has been established by then), or as soon as it has been established if later. You must also indemnify Us for the full amount of any claim (including all legal costs) made against Us by the relevant supplier or third party as a result of such damage caused

  1. Liability

    9.1 If you have booked a package holiday with Us and your holiday is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our or the suppliers’ control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which We or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, We will offer you such prompt assistance as is reasonable in the circumstances.

    9.2 When you have booked a package holiday with Us and if the contract for the provision of the travel services is not performed or is improperly performed by Us or our suppliers, We will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However, We will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.

    9.3 Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of two times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to:

(a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and

(b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.

9.4 Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from Us. Your right to a refund and/or compensation from us is set out in clause 6. If any payments to you are due from Us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users’ Council on 020 7240 6061 www.auc.org.uk.

9.5 In the unlikely event of your flight services being subjected to lengthy delay, arrangements for meals, overnight accommodation, etc, should be met by your airline. Conditions of carriage applicable to the relevant airline for your booking are available on request.

9.6 When We are not providing a package and to the extent that we are acting only as agent for other suppliers the provisions in 9.1-9.5 above relating to liability do not apply and any terms relating to liability to customers under such arrangements will be set out in the relevant suppliers’ terms and conditions.

  1. Travel Insurance

We strongly recommend that you have in place appropriate travel insurance in order to cover you and your party.

  1. Data Protection

Information you have provided to Us for your booking will be forwarded on to the relevant suppliers of your holiday, so that the travel services can be provided to you. This applies to any sensitive personal data that may have been provided to Us when making your booking for the purposes of arranging your holiday. As this data may need to be transferred outside the European Economic Area in order for your holiday to be provided to you, then you agree that We may transfer your data (and the data of those in your party) to those suppliers for his purpose. Please read our Privacy Policy for further details.

  1. Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales and the jurisdiction of the English courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

  1. Arbitration

It is unlikely that you will have a complaint that cannot be settled amicably between Us and/or the suppliers. However, disputes arising out of or in connection with this contract and/or any contracts with your suppliers should be brought to our attention at the earliest opportunity to enable Us and/or the suppliers to resolve matters as quickly as possible. If the matter cannot be settled amicably, you may wish to seek to use the special arbitration scheme operated through the TTA, which is administered by the Chartered Institute of Arbitrators. The scheme provides for a simple inexpensive method of arbitration on documents alone, with restricted liability on the customer in respect of costs. Whether the scheme can be used will depend on the claim being brought, however for further details please see the TTA website at www.traveltrust.co.uk.

  1. Suitability of Accommodation

Accommodation in the Alps often has steps, steep gardens or other features you may not be accustomed to. We will highlight on our advertising literature any features We feel may need to be notified to you or any accommodation that is suitable for disabled access. It is the responsibility of you and any members of your party to exercise reasonable care when in the accommodation and to suitably supervise any or all children in your party at all times. We will install safety features where possible but due to the nature of Alpine properties we cannot eradicate all risks. We only accept responsibility for loss or damage caused including personal injury when We are directly responsible as a result of our negligence.

Covid-19: Specific Terms and Conditions

FCDO advice

Please note that the Foreign, Commonwealth & Development Office (FCDO) currently advises against all but essential travel to a number of overseas destinations, including popular holiday destinations in which we operate. However, many of these destinations remain open and welcoming to UK tourists and flights to and from these destinations continue to operate. Whilst holiday destinations remain open to UK tourists, flights continue to operate and holiday services can be performed, we will continue to offer holidays to our customers who wish to travel. 

If you book a holiday with us during the Covid-19 pandemic, you confirm that you have checked, understand and accept the FCDO travel advice relating to your chosen destination, including where there may be a requirement on you to quarantine upon your return to the UK (or in destination), and understand and accept that there is a heightened risk of travelling during the Covid-19 pandemic, beyond that associated with travel during ordinary times. You are also required to purchase a specialist travel insurance which includes certain cover for Covid-19. 

You are required to read and accept this Acknowledgment of Risk within the “COVID-19 Acknowledgement of Risk” document which hereby forms part of your contract with us. 

Travel advice

For up-to-date travel advice from the UK government, visit www.gov.uk/foreign-travel-advice and https://travelaware.campaign.gov.uk. We recommend that you consult these websites before booking in order to make an informed decision about your chosen destination, and again before departure.


You must purchase specialist travel insurance policy available which includes specific cover for Covid-19 related issues and incidents which may affect your travel arrangements [and travelling to a destination subject to a FCDO advisory against travel], You can choose to purchase the travel insurance offered by us on our website or a comparable alternative. It remains your responsibility to read and understand the insurance policy and ensure that it is suitable and adequate for your particular needs. Please read your policy details carefully and take them with you on holiday. If you choose to travel without adequate insurance cover, we will not be liable for any losses suffered by you in respect of which insurance cover would otherwise have been available.

Cancellation – the following clauses are in addition to our standard cancellation terms and charges: 

Where you are choosing to travel to a destination subject to the FCDO advisory against non-essential travel, you accept that once your booking has been confirmed, if you decide not to travel due to the FCDO advisory, you will have to pay our standard cancellation charges as shown in clause 6 of these booking conditions – you are not entitled to cancel and receive a full refund in these circumstances, as it is assumed and you confirm that you have made your booking with full knowledge of the FCDO advisory against non-essential travel.  

Where your chosen destination is exempt from the FCDO advisory against non-essential travel at the time of booking but is subsequently removed from the FCDO exemption list and at that point becomes subject to the FCDO advisory against non-essential travel, you accept that you will not have the right to cancel your booking and receive a full refund. If you choose to no longer travel in these circumstances, you will have to pay our standard cancellation charges as shown in clause 6 of these booking conditions, as you made your booking with full knowledge of the risks of travelling during the Covid-19 pandemic. 

Please note that we will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances:

  • If you, or anyone in your booking party, test positive for Covid-19, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time.

If this happens within 14 days of your departure date, you must contact us immediately as you may no longer be able to travel. We will offer you the following options where possible and subject to availability: 

  1. Postponing your holiday to a later date. We will notify you of any impact on the price the postponement may have (please note that you may have to pay full cancellation charges on some elements of your holiday, such as the flight, as well any increase in cost imposed by suppliers);
  2. If not everyone on the booking is affected, you will have the right to transfer your place on the holiday to another person nominated by you, subject always to compliance with the requirements within our booking conditions;
  3. Cancelling your booking, in which case we will impose our standard cancellation charges as at the date of cancellation by you. You may be able to claim these costs back from your travel insurance – please check your policy wording.

If this happens whilst you are on your holiday, please notify us immediately and we will provide such reasonable assistance as we can in the circumstances. However, we will not be responsible for covering the cost of any curtailment of your holiday, missed transport arrangements, additional accommodation required, or other associated costs incurred by you. Your travel insurance may cover some of these costs for you – please check the policy wording. 

  • You fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so, and as such you are denied boarding, entry to the destination, access to the travel services or you are otherwise unable to proceed with your holiday, or any part of the holiday, or you are required to self-isolate within the destination. Your travel insurance may cover some of these costs for you – please check the policy wording.

Your holiday experience

You acknowledge that the suppliers providing your holiday will need to comply with national and/or local guidance and requirements relating to Covid-19 and have implemented certain measures as a result. This will likely include specific requirements regarding personal protective equipment, such as use of face-masks by staff (and you may be required to wear a face-mask as well), social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation, limited entertainment options and limited food/drink availability and temperature testing. We do not expect these measures to have a significant impact on your enjoyment of your holiday and all measures will be taken with the purpose of securing your safety and those around you.

Events Beyond Our Control

In these booking conditions, “Events Beyond Our Control” means a situation which is beyond our or the supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such situations are likely to include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, flood, epidemics and pandemics, fire, airport, port or airspace closures, restrictions or congestion, flight or entry restrictions imposed by any regulatory authority or other third party, an FCDO advisory against travel to a particular destination and any other government restrictions on travel. Except where otherwise stated in these booking conditions, we have no liability including for compensation, costs and expenses in such situations.

Hanski Ltd Website Terms and Conditions


Terms of Website Use

This terms of use (together with the documents referred to in it) tells you the terms on which you may make use of our website www.hanski.co.uk (“our site”), whether as a guest or a registered user (where applicable). Use of our site includes accessing, browsing, or registering to use our site. Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference. By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our site.

Other Applicable Terms

These terms of use refer to our Privacy Policy (see below), which also applies to your use of our site. Our Privacy Policy sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate. If you make a booking for travel arrangement with us, our Booking Terms and Conditions (see above) which sets out how bookings for our holidays are conducted and the terms that apply to the holiday we are providing to you.

Information about us

www.hanski.co.uk is a site operated by Hanski Limited (“We” / “Our” / “Us”). We are registered in England and Wales under company number 08729444 and have our registered office in Ely, Cambridgeshire . We are a limited company.

Changes to these Terms

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to Our Site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing Our Site

Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without our permission. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No Reliance on Information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of Our Liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for: • loss of profits, sales, business, or revenue; • business interruption; • loss of anticipated savings; • loss of business opportunity, goodwill or reputation; or • any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any travel arrangements we may provide to you, which will be set out in our Booking Terms and Conditions, a copy of which can be viewed on our site.


We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to Our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. If you wish to make any use of content on our site other than that set out above, please contact (01638 596373)

Third Party Links and Resources in Our Site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.

Applicable Law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Trade Marks

Our Hanski logo is a UK REGISTERED trade mark of Hanski Limited.

Contact Us To contact us, please call 01638 596373. Thank you for visiting our site.


Please find below the Privacy Policy operated by Hanski Limited, registered number 08729444, whose registered office is in, Ely, Cambridgeshire, (“Hanski” / “we” / “us” / “our”). Hanski treats the handling of personal data seriously. The Privacy Policy below details how Hanski will treat your personal data after it has been collected by Hanski. Hanski assures that it will only use your data as specified here and for its legitimate business reasons.

Collection and use of data

  1. Unless otherwise provided in the Privacy Policy or our Booking Terms, Hanski will not sell, rent or trade your personal information to third parties for marketing purposes without your express written consent. Hanski will only pass your data to other third parties in accordance with this Privacy Policy and our Booking Conditions, or if required to do so by law. Hanski may disclose your data to certain permitted third parties, such as third party service providers / principals / suppliers, Hanski’s own professional advisers who are bound by confidentiality codes and when Hanski is legally obliged to disclose your data.
  2. Hanski can obtain personal data from you (including your name, postal address, telephone number, email and your credit/debit card details in order to make payment and confirm the booking) from a number of different sources:
  3. When you search for or request details on services or holidays from our Website, or if you supply us with your details when discussing matters over the telephone to us, or if you submit a request for details to be provided to you by mail or email. ii. When you complete and submit a booking on the Website or by telephoning Hanski, together with any applicable methods of payment. iii. Via your individual IP location. This is a function of the Website that enables Hanski to return details of proposed travel arrangements, tours or other arrangements that you have requested, and in order for Hanski to diagnose problems with its server and to administer the Website. We also use cookies on our Website, in accordance with our Cookies Policy set out at Section 6 below. iv. We may receive information about you if you use any other websites we may operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
  4. Hanski needs your name, address and/or email address so that it can send out information to you and advise you of special offers and promotions it thinks may be of interest to you. Hanski also requires this information about you, and others included in your group, in order to complete bookings made with it for your travel or other arrangements.
  5. In order to complete your booking, Hanski will also need to collect information about you, and others included in your group, to pass to ground handlers and other third parties (eg, relevant hotels, excursion or tour operators, resorts, vehicle hire companies and/or public authorities such as customs or immigration, etc) for the purposes of confirming your booking. This applies to any sensitive information that you give to us such as information relating to disabilities, dietary requirements and/or religious beliefs. This may involve the transfer of information outside the European Economic Area (“EEA”) and by providing Hanski with this information you provide your consent (and the consent of those included in your group) to transfer such information out of the EEA. If you are travelling to the United States, the US Customers and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. The information collected may include, but is not exclusively limited to, details such as your name, your address (in order to send the confirmation invoice and any relevant travel documentation to you), your email address and telephone number (if Hanski needs to contact you about your booking urgently), and the same details of those in your party.
  6. You have the right to ask Hanski not to process your personal data for marketing purposes. You also have the right to access information held about you by Hanski. Your right to access can be exercised in accordance with the Data Protection Act 1998, as amended from time to time, and any access request may be subject to a fee of £10 to meet Hanski’s costs in providing you with details on the personal data we hold about you.

Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

  1. Our Website uses cookies to distinguish you from other users of our Website. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive and Hanski may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. We use analytical/performance cookies and functionality cookies on our Website. They help us to improve our site and to deliver a better and more personalised service. They enable us:
  2. To estimate our audience size and usage pattern. ii. To store information about your preferences, and so allow us to customise our site according to your individual interests. iii. To speed up your searches. iv. To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

  1. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
  2. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 clicked on an advertisement on the Website on any given day). We may also use such aggregated information to help advertisers reach the kind of audience they want to target (for example, men in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.
  3. We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We may disclose your personal information to third parties in the event that we sell or buy any business or assets (in which case we may disclose your personal data to the prospective seller or buyer of such business or assets).
  4. Hanski operates in accordance with the Data Protection Act 1998, and any amendments thereto.


By disclosing your personal information via the Website, over the telephone or via email or post you consent to the collection, storage and processing of your personal information by Hanski in the manner set out in this Privacy Policy and our Booking Conditions.

‘Unsubscribe’ Policy You may at any time unsubscribe to receiving information from Hanski by calling Hanski Ltd on 01638 596373

Change/Modify Details

If you change your contact details, please call Hanski Ltd on 01638 596373. Any changes to this Privacy Policy will be posted to this Website and (where appropriate) emailed to the last email address you have given to us, and become effective as of the later of the date we post on the Website or send the email. If such changes are overall disadvantageous to you, you may object to them within 20 days after their being posted on our Website or delivered to you, in which case none of the proposed changes will be effective with respect to information that we have already collected; but only to information we collect in the future.


If you have any questions or concerns about the information Hanski holds about you, you may call Hanski at (01638 596373) Alternatively, you may email Hanski at [email protected]